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T&C's - Highfields Country Retreat

T&C’s

  1. In these conditions or T&C’s the following expressions shall have the following meanings: a) The Company: Lowfields Leisure Ltd, b) The Hirer: the individual booking the accommodation, c) The Accommodation: the unit or property booked by the hirer.
  2. These Terms & Conditions of Hire and the booking form when signed shall constitute a binding contract between the hirer and the company.
  3. All applications to reserve the accommodation must be submitted by the hirer on the booking form and shall be accompanied by the relevant deposit required as per the price list. The signed booking form and deposit must be received by the company within 7 days of the initial telephone confirmation. Deposits may be paid by debit/credit card over the telephone or cheque via post. Payments made by way of deposit are strictly non-refundable.
  4. The company will accept the application by sending the hirer written confirmation of the booking. The company will at the same time notify the hirer of the date upon which the balance of the price shall be paid, which shall be 10 weeks prior to the commencement of the hire. If the balance of the price is not paid by the hirer by the due date, the company reserves the right to re-let the accommodation as if the hirer had cancelled in accordance with clause 5 hereof. If the application is not accepted for any reason the company will notify the hirer and refund forthwith all sums paid.
  5. If the hirer wishes to cancel the hire he/she shall notify the company in writing. If the company is able to re-let the accommodation for the full amount the hirer’s liability will be limited to the loss of the deposit paid. If the company cannot re-let the accommodation the hirer shall be responsible for payment for the full price of the holiday. The company strongly recommends that the hirer takes out holiday insurance.
  6. If the accommodation shall become unavailable for any cause whatsoever due to the negligence of the company, its servants or agents or otherwise prior to the commencement of the period of hire, the company’s liability shall be limited to a refund of the price.
  7. In the unlikely event of damage, the company reserves the right to impose a reasonable charge so as to return the accommodation to its condition as at the commencement of hire. Further, a charge will also be made for any abnormal cleaning caused by the hirer during the period of hire. All accommodation is strictly non-smoking.
  8. In order that the accommodation can be cleaned and inspected between lets, hire commences at 3pm on the day of arrival and terminates at 10am on the day of departure.
  9. The company reserves the right to request that any guest causing a disturbance or behaving offensively to vacate the accommodation and leave the park immediately.
  10. The hirer will permit the company, its servants or agents to have access to the accommodation at all reasonable times.
  11. The hirer will not use the accommodation for a greater number of persons than indicated in our brochure. The company reserves the right to withdraw access to the accommodation if such number is exceeded.
  12. Dogs are welcome in the accommodation stated on the booking form at a charge as per the price list, provided that they are kept on a lead at all times and the hirer ensures that all foul is cleaned up immediately. Dogs must be kept off the furnishings in the accommodation.
  13. For all properties a maximum of two cars may be parked adjacent to the accommodation at any one time. Extra parking bays are provided around the park and at the main Reception should they be required. Please do not exceed the park speed limit of 10mph. The hirer should not for any reason whatsoever drive on the grass.
  14. The hirer will be provided with the Fishing Rules & Regulations upon arrival. The hirer must comply with these rules at all times. As fishing, and the health of the fish stock is very important, the company reserves the right to eject any person in breach of these rules from the park with immediate effect.